Terms of Service
1. Acceptance of Terms
By accessing or using the Safarbase service — including our WhatsApp chatbot, website at safarbase.com, and any related services (collectively the "Service") — you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
2. Description of Service
Safarbase is a flight quote and travel inquiry service operated by Safarbase. We provide:
- Flight quote requests via WhatsApp
- Travel information and assistance in English and Somali
- Trip planning support
Safarbase is a quote and inquiry service only. We do not directly sell or issue airline tickets. All bookings are subject to airline availability and confirmation.
3. User Responsibilities
By using our Service, you agree to:
- Provide accurate and truthful information when requesting flight quotes
- Use the Service only for lawful travel purposes
- Not misuse or attempt to disrupt the Service
- Not use the Service to send spam or unsolicited messages
- Keep your contact information up to date
4. Privacy and Data
When you use our Service, we collect and process certain personal data including your phone number, name (if provided), and travel preferences. This data is used solely to:
- Respond to your flight quote requests
- Improve our Service
- Send you relevant travel information
We do not sell your personal data to third parties. By using our WhatsApp service, you also agree to WhatsApp's Terms of Service.
5. Flight Quotes and Pricing
All flight quotes provided through our Service are:
- Estimates only and subject to change without notice
- Based on availability at the time of inquiry
- Not guaranteed until a booking is confirmed and payment is received
- Subject to the terms and conditions of the respective airlines
6. Cancellations and Refunds
Cancellation and refund policies are governed by the airline and fare rules at the time of booking. Safarbase will assist you in understanding these policies, but we are not responsible for any airline-imposed fees, penalties, or refund decisions. Please review all fare conditions carefully before confirming any booking.
7. Limitation of Liability
To the fullest extent permitted by law, Safarbase and Safarbase shall not be liable for:
- Flight delays, cancellations, or changes by airlines
- Loss or damage arising from inaccurate information provided by users
- Any indirect, incidental, or consequential damages
- Service interruptions or downtime
8. Intellectual Property
All content on this website and within the Service, including text, graphics, logos, and software, is the property of Safarbase and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.
9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after any changes constitutes your acceptance of the new terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the relevant courts.
11. Contact Us
If you have any questions about these Terms of Service, please contact us: