Privacy Policy
1. Introduction
Safarbase ("we", "us", or "our") operates the Safarbase service at safarbase.com and via WhatsApp. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
2. Information We Collect
When you use Safarbase, we may collect:
- Your WhatsApp phone number
- Your name (if you provide it)
- Travel preferences and trip request details (origin, destination, dates, passengers)
- Language preference (English or Somali)
- Message history from your conversations with our chatbot
3. How We Use Your Information
We use your data solely to:
- Respond to your flight quote requests
- Personalise your experience (language preference, saved trip details)
- Improve our Service and chatbot responses
- Contact you regarding your travel inquiries
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Storage and Security
Your data is stored securely on our servers. We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. Our infrastructure is hosted on Vercel and Neon (PostgreSQL), both of which comply with modern security standards.
5. Third-Party Services
Our Service uses the following third-party platforms that may process your data:
- WhatsApp (Meta) — for messaging. Subject to WhatsApp's Privacy Policy
- OpenAI — for chat responses generated with OpenAI's services. Subject to OpenAI's Privacy Policy
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (see below)
- Withdraw consent at any time by stopping use of the Service
🗑️ 7. Data Deletion
If you would like your personal data removed from our system, you can request deletion by:
- ✓Sending "DELETE DATA" via WhatsApp to our chatbot
- ✓Emailing support@safarbase.com
Once we receive your request, we will remove your stored information — including your phone number, name, language preference, trip requests, and message history — from our systems within 30 days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Service after changes are posted means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
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